BWS Returns & Refunds Policy

At BWS, we focus on pre-loved items, which means all sales are typically final. We operate under a “strict no-refund, no-return policy” unless there is a significant issue, such as the item arriving damaged. Buyers are responsible for thoroughly reviewing the product details and images on our platform before making a purchase.

Below is a comprehensive outline of our returns and refund policy to ensure transparency and clarity:

Damaged Items: Eligibility for Return or Refund

In the unlikely event that an item is delivered in a damaged condition, the following process must be followed:

  1. Immediate Inspection Required: The buyer must inspect the item upon delivery before the delivery person leaves. It is the buyer’s responsibility to check the item thoroughly for any visible damages.
  2. Reporting Damage: If any damage is found, it must be reported immediately to the delivery person. The delivery person will document the issue, and the buyer must retain a copy of the delivery receipt indicating the reported damage.
  3. Failure to Report: Failure to inspect the item or report the damage at the time of delivery will result in the buyer forfeiting the right to return the item or request a refund later. Once the delivery person leaves, any claim of damage will not be considered valid.
  4. Submission of Evidence: The buyer must also provide photographic evidence of the damage to BWS customer support within 24 hours of the delivery. This is essential to process the return or refund.

Refund Process

If the buyer follows the above steps and a refund is approved, the following process will apply:

  1. Refund Method: Refunds will be issued to the same payment method used during the purchase. No other payment method will be accepted for refunds.
  2. Processing Time: Once the refund is approved, it will typically take 5 to 7 business days for the refunded amount to appear in the buyer’s account, depending on the bank or payment provider.
  3. Non-Refundable Situations: BWS is not responsible for delays in refunds due to issues with the buyer’s payment provider, including banks or payment gateways. BWS will provide proof of refund processing, but any further delays must be taken up with the financial institution directly by the buyer.

No Returns or Refunds for Other Reasons

The following conditions do not qualify for returns or refunds:

  1. Change of Mind: We do not offer returns or refunds if the buyer changes their mind about the purchase after receiving the item.
  2. Incorrect Sizing or Fit: Pre-loved items may vary in sizing. Buyers must carefully review measurements and details provided before purchasing. No refunds will be issued for sizing issues.
  3. Variations in Appearance: Due to the pre-loved nature of items, slight variations in color, texture, or appearance are to be expected. Items are sold as-is, and buyers must accept that items may not look brand new. No returns or refunds will be granted for minor cosmetic differences.
  4. Non-Damaged Claims After Delivery: Once the item is accepted and the delivery person has left, any claim of damage will be invalid.

Buyer Responsibilities

  1. Item Review: Buyers are responsible for thoroughly reviewing the description, images, and condition of items on the platform before making a purchase.
  2. Delivery Inspection: Buyers are required to inspect their item immediately upon delivery and report any damages on the spot.
  3. Proof of Damage: Buyers must provide photographic evidence of the damage within 24 hours to be eligible for a refund.

Seller Responsibilities

  1. Accurate Listings: Sellers are responsible for accurately describing and photographing the items they list for sale. Providing misleading information may result in penalties or account suspension.

Transparency

BWS is committed to ensuring a transparent process for both buyers and sellers.

  1. Breakdown of Fees: Sellers will be shown a detailed breakdown of the fees and the net amount they will receive before listing an item.
  2. Clear Communications: Buyers will be provided with full details of the item’s condition, and any issues should be resolved at the time of delivery.

Contact Us

For any questions or concerns regarding our Returns & Refunds Policy, please reach out to us at: hello@bws.social.

We are here to help ensure you have a smooth and transparent shopping experience on our platform.

By purchasing or selling on BWS, you agree to the terms and conditions outlined in this Returns & Refunds Policy. It is the responsibility of both buyers and sellers to adhere to these policies. BWS is dedicated to maintaining a fair and efficient marketplace for all users, ensuring a seamless process for pre-loved treasures.

Thank you for choosing BWS as your trusted marketplace.