Welcome to BWS!

Got Questions?

Discover our Frequently Asked Questions below. Chances are we’ve already got you covered! 

OUR TOP ASKED QUESTIONS

How can I contact BWS customer service?

You can reach our customer service team via email, phone, or live chat during our business hours (11 am to 7 pm, Sunday to Thursday). We're here to assist with any questions or concerns.

What initiatives does BWS have in place for the local Egyptian community engagement & sustainability?

BWS is committed to empowering local communities and promoting sustainability. We participate in various initiatives and encourage the recycling and upcycling of items to reduce waste.

How can I ensure the authenticity of items on BWS?

BWS partners with LegitGrails™ and other authentication services to verify the authenticity of items. Look for verification badges on product listings for added assurance.

How do I set up my seller account on BWS?

Sign up on our platform and complete the verification process, which includes submitting necessary documentation and information about your products. Our team will guide you through the setup.

How can I advertise on BWS?

We offer several advertising packages designed to boost visibility and drive sales. Contact our advertising team for more information on available options and recommendations based on your goals.

Can BWS help me promote my products?

Yes, we offer various advertising and promotional services to enhance your product's visibility. Contact our marketing team for customized solutions tailored to your needs.

How does BWS select its shipping partners?

Shipping partners are chosen based on reliability, coverage, and the ability to provide a seamless and secure delivery experience for our users. Prospective partners must meet our strict criteria for service excellence.

What is the process for resolving shipping issues?

In case of delays or other shipping issues, customers are advised to contact our customer service team. We work closely with our shipping partners to resolve issues promptly and ensure customer satisfaction.

What payment options are available on BWS?

BWS supports a variety of payment methods, including credit/debit cards, online payment gateways, and cash on delivery (where applicable). We partner with secure payment providers to ensure the safety of your transactions.

How can I advertise on BWS?

We offer several advertising packages designed to boost visibility and drive sales. Contact our advertising team for more information on available options and recommendations based on your goals.

What analytics or reporting does BWS provide to advertisers?

Advertisers receive detailed performance reports, including views, clicks, and conversion rates. We provide insights to help optimize your campaigns for better results.

Got more questions?

Our advisors would love to assist you with further info. Drop us a line, and we will get back to you very shortly!